Writing

Technical Writing

Technical documentation for the IT and related sectors has been the our main business activity for over ten years. Working closely with project stakeholder we gather all relevant information and produce high quality documentation for your target audience. Common outputs are user manuals, onlne Help (User Assistance), short guides and flow diagrams.

Manuals

Still a popular choice for user documentation - everything in one place, written to be accessible through straight forward langauge a clearly indexed. We can produce manuals for software, hardware, processes and prcedures - or any combination that describes ytour system.

Help/User Assistance

More than an online manual - can include full index and search facility. Several possible outpout formats to suit your requirements.

Multiple Outputs from a Single Source

Using tools such as RoboHelp we can produce documentation in multiple output formats. For example a single source document can produce a Help file (in one or more formats) and a PDF document for customer printing or prefessional publication. One source - the best of both worlds.

Quick Reference and Short Guides

For daily use your users may not need the full manual. A short reference or quick guide document can remind them of important functions or how to perform key tasks. Can be produced in printed format or online.

Flow Diagrams

Condensing a process to a simple flow diagram presents a process and all its options in a clear and concise manner. Using Microsoft Visio we can produce single processes or whole sets for your staff and customers to follow.